Returns & Warranty - eBikes-UK

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Returns & Warranty

Warranty Period on goods: 1 year from invoice date unless otherwise stated.

Warranty claims need to be made either in writing or by email. The cost of returning the goods under warranty will be the responsability of the buyer. Goods found to be faulty will either be repaired or replaced and sent back to the buyer. Return shipping costs will be covered by the vendor

  • Please download, print off, and complete a Returns/Warranty form.
  • Enclose a copy of the completed warranty form and a copy of your invoice
  • We are not responsible for the return shipping costs of the items.
  • Please make sure all returned items are well packed, so as not to be damaged in transit.
  • Please make sure all return packages are sent with a trackable, insured service.
  • We cannot take responsibility for items damaged or lost in transit.
  • Clearly mark the package 'WARRANTY PARTS'.
  • Please refer to our Terms and Conditions for further information on warranty.
  • Return to the following address:

eBikes UK
Galltyfydr Farm
Esgairdawe
Llandeilo
Carms
SA19 7RU

Returns
We only deliver quality products and hand check all orders before  they are dispatched to ensure they are to the highest standard.
However, if you are unhappy with your goods we will happily issue a refund if the goods are returned within 7 days of receipt of your  order, unused, complete with all original tags, and in original and  resalable condition.

  • Please download, print off, and complete a Returns / Warranty form.
  • Ensure your return is well packaged, and meets all the conditions in this section
  • All returned items must be unused, complete with original tags and/or packaging if applicable.
  • We are not responsible for the return shipping costs of the items.
  • All Items must be in original, resalable condition.
  • Please make sure all returned items are well packaged, as not to be damaged in the transit.
  • Please make sure all return packages are sent with a trackable, insured service.
  • We cannot take responsibility for items damaged or lost in the return transit.
  • Clearly mark the package 'RETURNED GOODS'.
  • Please make sure that the returns form is enclosed with your goods, as no form may result in your return not being processed.
  • Please refer to our Terms and Conditions for further information on returns.
  • Enclose the completed Returns form and a copy of your invoce with your goods.
  • Return to the following address:

eBikes UK
Galltyfydr Farm
Esgairdawe
Llandeilo
Carms
SA19 7RU
     
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